Travelling Mystery Guest

Travelling Mystery Guest was registered as a company in 2012 after owner and managing director, Renate Engelbrecht, identified a gap in the tourism and hospitality industry for customized quality assessments, workshops and training that are linked to frequent faults in the general customer journey..

The types of destinations to whom Travelling Mystery Guest (Pty) Ltd’s services could be advantageous include bed and breakfasts, guesthouses, boutique and independent hotels, wine farms, self-catering apartments, safari lodges, farm accommodation, restaurants, coffee shops, tea gardens and even spas.

Travelling Mystery Guest (Pty) Ltd offers tourism and hospitality destinations a variety of services to eliminate negative customer experiences:
– Mystery Quality Assessments (an in-depth evaluation of the customer journey)

– Training, Workshops and Guest Lecturing

– Destination Marketing Photography

– Travel Writing and Reviews for Suitcase & Chardonnay Blog and other print and digital media

“Travelling Mystery Guest is not there to identify flaws, but rather to consult and assist tourism establishments to walk the talk,” says Managing Director, Renate de Villiers. “After doing some research it was clear that the South African tourism industry, but also the global tourism and hospitality industry, is in need of customized destination evaluations that take into account internal, as well as external factors relating to the customer’s journey.”